	The Soft Leather Studio

If you wish to place an order please go to the order page and fill out the information requested there. If you are paying by credit card, please so indicate in the "comments" section on the order page and provide a phone number where you can be reached and we will call you and take your credit card information over the phone.

If you do not wish to pay by credit card you may send us a money order or cashier's check. We will ship upon receipt of a money order or cashier's check. Personal checks will be held for bank clearance. If you are mailing payment, shipping charges need to be included so please indicate your preferred shipping method in the "comments" section and we will let you know the exact amount to include for shipping. Please make all payments payable to and send to:

PLEASE NOTE: We are not assured of the security of passing sensitive credit card information over the Internet so we have decided on the above method which truly ensures the confidentiality of your personal and sensitive information.

Deposits on Custom Ordered Work

If an item is ordered not out of existing inventory but has to be custom made for the customer, we will require a deposit to be made before we begin work on the custom order. This deposit is fully applicable to the purchase price so long as the transaction is completed. If, once a deposit is paid and work is begin on the item ther deposit is no longer refundable. This means that if you order custom work and pay a deposit and we begin that work and you change your mind, you forfeit the deposit. This is because we have already invested time, labor and materials in making the custom order.

We will ship your order immediately upon an approved credit card transaction, or receipt of your money order or cashier's check which includes shipping charges. Please allow 2 weeks if payment is made by personal check.

Insurance through the USPS is available at Buyer's option. We strongly recommend it. We are not responsible for loss or damage on any uninsured items. If you wish insurance, please let us know.

Please indicate on the Order Page in the comments section the method of shipping you wish and if sending your payment by mail please include the shipping charges which will be provided to you with your payment.

Shipping to overseas addresses will be either by USPS Global Express or USPS Overseas Airmail at the buyers choice. International Buyers are fully responsible for any customs charges (we are required by the USPS to fill out customs information) that may be imposed by the country of destination and we will not accept a return and provide a refund due to custom charges that may be imposed by another country. We have no way of knowing what a foreign country may impose, so international buyers, please check with your local post office who may be able to advise you.

Washington State residents please include the appropriate tax amount in your payment.

Your order, other than "Specials" and Custom Order Work, may be returned to us for a full refund if returned in the original condition and within ten (10) days of receipt. The returning party must pay all shipping charges regarding the returned item (the original shipping charge and the return shipping charge). No COD's please. You must contact us prior to returning an item at either the e-mail address or phone # indicated below to obtain an authorization #. The authorization # must be included with the returned item. All items returned pursuant to the return policy but without an authorization # will be subject to a 15% restocking fee.

Please Note: Pipes which have been smoked may not be returned due to health reasons.

Please Note: All "Special" Sales and Custom Order Work are final and not subject to the above return policy

If you have any questions, please E-mail us at The Soft Leather Studio or call us at (425) 488-3138. We check our e-mail and messages frequently throughout the day and we will contact you.